No option to activate netflix

[Seg3]

I finally got through on 150 and quoted 'technical' the lady wasn't aware but quoted the above about the escalation form and she has done that for me so hopefully if will be sorted by this time next week - I also shall update as and when 😉

[markis1974]

I will also do the same, but surely not everyone would need to contact Sky individually to solve this, if a few do, then I'm sure it'll be looked at.

But I'd be certain Sky would need to resolve this for all new comers as a matter of priority as ASAP.

Let's keep us all updated as to progress 🙂 Thanks all.

[markis1974]

Hi all, I've also contacted Sky via the customer escalation route, the lady i spoke with was very helpful. I've also given them my ESN number from the Netflix app version screen where the tech teams can look at this and assess. She also acknowledged it's a known issue and this, along with all your correspondence with them as well, will help to resolve the issue hopefully.

I also pointed her to this forum to show that others also had the problem.

Fingers crossed it's resolved soon.

[ClemSM]

I'm new to Sky as of last week and I'm having the same issue with linking my existing Netflix account to Sky. It's nice ( or rather not nice ) to see that it's not just me. I have done the same as others and phoned both Sky and Netflix. I've already had one payment taken out from Netflix even though my accounts should have been linked last week and the lady from Sky told me they were linked at the Sky end. I'm now having doubts that they are. So after reading all these messages I shall be phoning them again and following this thread with interest. 

[RutlandBob]

It's happening to me too. New customer, no previous Netflix account. Can't link to Netflix via Sky.

Spoken to customer service twice. "Known problem" should have been resolved in 48 hrs but 3 days later wasn't, hence second call. Fingers crossed as has been escalated again. Seems odd as they have a huge promotion going on so am assuming must have lots of new customers.  If it's happening to all of them, must be a big issue

[CraigPick]

This is day 4 after escalation for me and still not fixed, will need to ring to chase up tomorrow.

Really poor.

[Seg3]

Still not fixed for me but the screen has changed to:

To sign up for Netflix on this device, you'll need a plan with Sky

Please contact Sky directly 

Which is even more of a wind up, I too shall be ringing back tomorrow 

[CraigPick]

That's what mines done, sounds identical to mine. Its a different sign in/sign up screen to before, which is promising, but still no option to link the two... now its like the option to link the sky account to the netflix account is oresent but something telling the app/box theres no netflix attached to my Sky account or something...

Maybe tgey've rolled the app back too far... All a bit odd.

[RaffEre]

I joined this community to share a very poor customer service experience with Sky, which has usually been reliable in the past. I was a customer for nearly 20 years until last year and had considered returning – but after 5 days of Sky Stream I'm cancelling again. 

I was contacted by a Sky sales rep who told me the package included Netflix HD. That seemed like decent value for the price, so I signed up.

A few days later, I tried to get Netflix working on my Sky Stream puck but every time I was only presented with the normal Netflix sign up options (not the Sky package).

I rang tech support and they spent about 30 minutes trying to help me fix it. After that time, the adviser said they didn’t know what was happening and would call me back the next day.

When they called back, I was told it was a known issue affecting multiple customers, with no current fix and no idea when a solution would be available. Given the time I’d spent trying to resolve it and the fact that Netflix HD was a key part of what I was told I was signing up for, I decided to cancel.

When I called the Cancellation Department, the person I spoke to was dismissive and denied there was any issue. She told me the tech team was mistaken and that I hadn’t been offered Netflix HD – even though I had.

She also insisted that all Sky customers receive Netflix without any problem. The tone of the call felt needlessly argumentative, when I was simply trying to cancel within the cooling-off period.

I now cancel Sky Stream and will look at other services.

[markis1974]

Yes, same here, login changed but still doesn't link.

I took a photo of the Netflix version screen 3 days ago, all the numbers are the same as they are now, apart from the UI build number. It was June 17th, it's now June 20th.

I also got an email today saying they're looking into the issue. They'll sort it, they have to if they're selling that Netflix promotion.

[KevNewMedia]

Hi Everyone

Thank you for making us aware of this problem.

Our support teams are currently investigating this issue and as soon as we have more information, we will update this thread. We apologise for any inconvenience caused.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[KevNewMedia · Accepted solution]

Hi Everyone

Our support teams have advised that this problem should now be resolved. 

Can you now set your Netflix up?

[RutlandBob]

Hooray

I now have Netflix set up. Had to reinstate all the terrestial apps, itvx etc (thank goodness had written all the passwords down) but hey at least up and running

Fingers crossed it stays that way.

Not a great start. Hope the bill will reflect the inconvenience 

Good luck all.

[CraigPick]

Hi Kev,

Thank you for the update, I've just checked mine and I can indeed now link my Netflix account to sky.

I can also confirm another message came up afterwards to confirm Sky has taken over the billing and Netflix will suspend any further charges to my card (showed me the last four digits of my card).

[Seg3]

I too have just activated

---

@CraigPick wrote:

Hi Kev,

Thank you for the update, I've just checked mine and I can indeed now link my Netflix account to sky.

I can also confirm another message came up afterwards to confirm Sky has taken over the billing and Netflix will suspend any further charges to my card (showed me the last four digits of my card).

---

netflix, thank goodness it's finally been sorted out but it has been a royal pain