No option to activate netflix

[ClemSM]

Hi Just in from work and I now have Netflix set up and working through Sky. Thank goodness.  I had confirmation screens on my Sky puck and I have also had a confirmation email from Netflix saying Sky have taken over billing. 

All in good time as I was seriously thinking of cancelling after seeing all the other messages with people having the same issue and Sky Customer service telling me there was no issue or the issue was with Netflix. 

 I hope everyone else has got there's up and running 👍

[RaffEre]

Too late for me Kev but thanks. 

Just to say again, a really really poor customer service throughout, especially the waste of time I spent with your IT team. 

Don't get me started on that very your rude and patronising person in your cancellation team who denied any problem whatsoever 😉 So aggravating!

Best,

R

[markis1974]

This is good news. Not home at the moment to try this, but good to hear it's resolved and others have their Netflix billed by Sky.

My experience is very good. I know as a technical person in the software world, this stuff happens, it's a complex thing when interfacing with other systems. Pleased Sky listened once through to the right people and solved the problem within  days.

Not worth a cancel, I'm very happy with Sky Stream, and even more so now.

Thanks all 🙂

[RaffEre]

Fair enough Markis, but they wasted my time, promised HD on the sales call and the customer service was in denial and rude, to put it extremely mildly.

I'll survive! 😅

[Seg3]

I have to admit RaffEre having worked in IT support and Customer Service in the past that bad Customer Service is enough to put me off a company and I understand your feelings. It is unusual for Sky to have bad Customer service and the only reason I left a couple of years ago was because I couldn't get more than 5 Mbps with any service where I lived and Sky phased out their Satellite service and replaced it with the Glass TV's and streaming service and my BB just couldnt cope at the time - I came back when Open Reach finally upgraded my street to FTTP before we didn't even have ADSL+ and I live on the edge of a city.  If the issue hadn't been resolved  and I had had your experience I probably would have cancelled as well - I did raise the escalation via Technical and I was going to complain today if not resolved. I personally would raise a complaint about the agent you spoke to becasue that attitude isn't acceptable in any profession and at the minimum she needs retraining in how to approach her customers whether you stay or go.

[KevNewMedia]

Thank you everyone for confirming that the issue is now resolved, and I am sincerely sorry for the experience that you've had. If you are considering making a complaint, you can do this here.

I'm going to close this thread, as it's confirmed as resolved.

Thank you @lettice for making us aware of the problem.

[Carol06091955]

Have called several times as can't connect netflix. Last call a couple of days ago was informed I would be sent an activation code to be able to connect. Up to today nothing has arrived. This is now a week we have signed up for sky stream and nothing sorted. Can anyone help please.