No live TV or tv guide bar on home screen

[Dippyflint]

Since yesterday I do not have the live TV bar with the TV guide  "button" at the left.

If I use voice command to bring up the TV guide I get just Favorites as the section and it is empty. 

If I want to want BBc or ITV I have to use the apps.

I have 2 pucks and both are the same

[MarkGoldsmith · Accepted solution]

Have you tried rebooting your puck?

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

[Dippyflint]

I had tried power cycling the puck but that made no difference. A reset from the UI worked tho

[Exiled-in-HH]

@Dippyflint How long did leave between power off at the plug and power on at the plug?

[CherylM88]

Hi, were you able to rectify this? This happens to my stream puck every other month but sky can't seem to figure out why. They blame my broadband but it's perfectly fine. They won't take accountability for this issue. This has happened to me about 4 times now and all required a full reset 

[Dippyflint]

It was a year ago so my memory is a bit rusty, but I  think in the end removing power for about a minute then turning it back on reset the home screen.

It's not happened again since. I think it was the UI change for sky sports+ was what broke it on that occasion