No live TV or tv guide bar on home screen

[Dippyflint]

Since yesterday I do not have the live TV bar with the TV guide  "button" at the left.

If I use voice command to bring up the TV guide I get just Favorites as the section and it is empty. 

If I want to want BBc or ITV I have to use the apps.

I have 2 pucks and both are the same

[MarkGoldsmith · Accepted solution]

Have you tried rebooting your puck?

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

[Dippyflint]

I had tried power cycling the puck but that made no difference. A reset from the UI worked tho

[Exiled-in-HH]

@Dippyflint How long did leave between power off at the plug and power on at the plug?