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Discussion topic: No internet

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This message was authored by: HiJac

No internet

Sky tv will not come on as there is no internet connection 

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This message was authored by: MarkGoldsmith

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@HiJac wrote:

Sky tv will not come on as there is no internet connection 


Yeah if you have no internet then Sky Stream won't work as its a service provided by the internet.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Stephen+Mourton

Re: No internet

@HiJac   Go on then I will bite, why don't you have an internet connection?

This message was authored by: Fothergill1

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @HiJac and welcome to the forum.  I'm assuming you have your network but it is not connecting to the internet. 

If I am correct then try the following:

 

Put your stream puck into Standby and then unplug both your puck and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your stream back in and when that has also rebooted it will hopefully have connected to the internet.

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