No connection

[Tish12345]

No connection again 

[Chrisee]

@Tish12345 if you would like some help you will need to describe the issue in more detail.  However assuming your puck is networked using wifi it is almost certainly the issue.  To stream video you need a reasonably fast and stable connection to your internet router. Many of the free routers ISPs give away (including Sky's own) are not up to the task in many homes so you msy need to buy better WiFi kit. . However simply making sure your router and the puck are out in the open not tucked behind or under other kit can make a big difference.

[Exiled-in-HH]

@Tish12345 is it everything you try to access or any particular apps?

[MarkGoldsmith]

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@Chrisee wrote:

@Tish12345 if you would like some help you will need to describe the issue in more detail.  However assuming your puck is networked using wifi it is almost certainly the issue.  To stream video you need a reasonably fast and stable connection to your internet router. Many of the free routers ISPs give away (including Sky's own) are not up to the task in many homes so you msy need to buy better WiFi kit. . However simply making sure your router and the puck are out in the open not tucked behind or under other kit can make a big difference.

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In additon to @Chrisee's suggestion, another option is to connect your stream puck to your router via an ethernet cable ( if that is practical). If your router is too far away for can purchase powerline adapters for about £40-50 which will allow you to connect up via ethernet. If you choose to test the ethernet option, ensure you disable Wifi in the Stream puck settings, as otherwise the puck will keep defaulting back over to Wifi and you may not notice any difference. Its also worth rebooting the puck by unplugging it for a couple of minutes once you have disabled the Wifi, i've noticed in some instances the Wifi doesn't actually disable properly until a reboot is completed.