I have the Sky Puck but everyday I have to unplug the device around 5-10 times. I can not watch anything. BBC/itv/sports nothing works. I have done all my WiFi checks and download speed checks, I have even had sky do this for me and they say it's completely fine. Not too sure what to do....
Posted by a Superuser, not a Sky employee. Find out more
Can you do a network speed test on each of your Pucks. Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network. Would suggest running the test a handful of times , say over an hour period between tests. What is your speed?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
