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Discussion topic: No TV Guide Button?

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This message was authored by: CIEWM

No TV Guide Button?

I just moved from Sky Q to Sky Stream. Did Sky really not include a dedicated TV Guide button on the remote? It's like 4 presses to get to the TV Guide. 

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This message was authored by: MarkGoldsmith

Re: No TV Guide Button?

Posted by a Superuser, not a Sky employee. Find out more

@CIEWM wrote:

I just moved from Sky Q to Sky Stream. Did Sky really not include a dedicated TV Guide button on the remote? It's like 4 presses to get to the TV Guide. 


Press and hold the Microphone button on the remote and say "TV Guide".

 

Its kind of been designed to primarily work for voice commands

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This message was authored by: CIEWM

Re: No TV Guide Button?

Yeah I was aware you can do that but a TV Guide button would be better. It's a shame they didn't think to do a long press on the home button to go to the TV guide. 

This message was authored by: Jimmy737

Re: No TV Guide Button?

I'm totally new to Sky as I just moved into a house with no TV aerial. Im not enjoying the experiance at all and the missing TV guide button is only the start of it. When you do navigate to the guide, it opens at the very start, not at the actual channel I was on. You can not page skip the guide when scrolling, you have to scroll every entry one at a time and why is the channel change  on the large round navigation button and not on its own rocker at the other side from the volume change rocker like every other remote control. Finally I think the Mandatory Daytime Protection PIN (Ofcom fault, not Sky's) preventing me from easily channel surfing might persaude me to get an aerial installed and ditch the Stream box. Glad I took it on a rolling month contract. I'll give it a couple of weeks to see if I can get used to it.

This message was authored by: mikealanr

Re: No TV Guide Button?

Posted by a Superuser, not a Sky employee. Find out more

@Jimmy737 

 

You can skip down in pages by pressing and holding the down button when in the TV guide and go to different days by pressing and holding the right button and selecting the day from the pop up.

 

Slightly hidden features. Sky should really do a tour on the device it's self.

 

This may be of help to you: https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: Mr+Hindsight

Re: No TV Guide Button?

We have three Sky stream boxes and all of them often need a cold reboot to make the voice control work. Even more annoying is that then when using the different players you have to get your phone out and re-register. 
The system is very basic and very poorly thought through. 

This message was authored by: Stephen+Mourton

Re: No TV Guide Button?

@Mr+Hindsight   You should only need to enter your details the first time you use players or apps, after that it should be stored and remembered, unless you are using some players I have not tried.

This message was authored by: lettice

Re: No TV Guide Button?

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@Stephen+Mourton wrote:

@Mr+Hindsight   You should only need to enter your details the first time you use players or apps, after that it should be stored and remembered, unless you are using some players I have not tried.


Agree. That should not be happening.

 

The only one that I know of that does do a kind of force log you off, is Discovery +. If you have not used the app for around two weeks, it does force log you out. It does this on all platforms, it's not unique to Sky platforms.

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This message was authored by: Stephen+Mourton

Re: No TV Guide Button?

@Jimmy737   I'm struggling to understand why when you want to look at the tv guide why you want it to start from the channel you are on, surely whether you start there or at the beginning it's all the same way to find a different channel.  The channel you are watching is still playing while you search and if you decide you want to go stay where you are just press the home button and the channel you are watching is there still playing in the first thumbnail picture.

 

Also when scrolling down the channel guide just hold the down or up button and hold it and it wizzes through them.

This message was authored by: lettice

Re: No TV Guide Button?

Posted by a Superuser, not a Sky employee. Find out more

@Stephen+Mourton wrote:

@Jimmy737   I'm struggling to understand why when you want to look at the tv guide why you want it to start from the channel you are on, surely whether you start there or at the beginning it's all the same way to find a different channel.  The channel you are watching is still playing while you search and if you decide you want to go stay where you are just less the home button and the channel you are watching is there still playing in the first thumbnail picture.

 

Also when scrolling down the channel guide just hold the down or up button and hold it and it wizzes through them.


Plus when in the tv guide, you can enter the channel number, like '350' and the tv guide will start at that channel.

You can also , from watching a live tv channel, hit select to bring up the now/next bar, scroll right until you see tv guide, select it and that will start the tv guide from the channel you are on.

If you have set favourites and select that when opening tv guide from the menu, it has only your selected list of favourite channels to scroll through.

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This message was authored by: Mr+Hindsight

Re: No TV Guide Button?

When you turn it on it goes to home menu - 4 keystrokes to get to planner unless the voice works - which it often doesn't. I agree it would be much better if it would open on the channel you left it on last time it was on. The system has been designed by people who don't use it. 

This message was authored by: Mark39

Re: No TV Guide Button?

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@Mr+Hindsight wrote:

The system has been designed by people who don't use it. 


More likely it has been designed to accommodate the ,marketing imperative.

This message was authored by: TimmyBGood

Re: No TV Guide Button?

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@Mr+Hindsight wrote:

The system has been designed by people who don't use it. 


Live television consumption from a numbered channel list is a diminishing use case: I'd think it's more likely that Glass/Stream was developed by and for a generation who don't understand why subscribers would accept media curated by someone else...

 

Oh, and it got signed off by people who don't watch much television at all ; )

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This message was authored by: Hunter2660

Re: No TV Guide Button?


@Mr+Hindsight wrote:

When you turn it on it goes to home menu - 4 keystrokes to get to planner unless the voice works - which it often doesn't. I agree it would be much better if it would open on the channel you left it on last time it was on. The system has been designed by people who don't use it. 


When bringing the box out of standby, press left once and you can select the last channel viewed.

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