This discussion topic has been answered Discussion topic: No Sky TV June 7th 2025
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Message posted on 07 Jun 2025 01:21 PM
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Internet connection and speed fine and showing on settings as excellent WI-FI connection unable to acccess and Sky TV channels. I've turned off puck re entered password but still keep getting 'Let's try that again press home to refresh connection. My postcode is WA3. I'd be grateful for any suggestions. Thanks
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Message posted on 07 Jun 2025 02:24 PM
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@GAZGPL Try this:
https://www.sky.com/help/articles/connect-puck-sky-stream-check
If you're able, maybe try using an ethernet cable to connect Stream to your router. Ethernet provides a more stable connection.
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Message posted on 07 Jun 2025 01:30 PM
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Re: No Sky TV June 7th 2025
@GAZGPL Do you have Sky Q (where you've posted) or Sky Stream?
Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
Message posted on 07 Jun 2025 02:08 PM
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Re: No Sky TV June 7th 2025
Thanks for coming back so quickly. Sky Stream.
Message posted on 07 Jun 2025 02:09 PM
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Re: No Sky TV June 7th 2025
I've moved your thread to the relevant board.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 07 Jun 2025 02:24 PM
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@GAZGPL Try this:
https://www.sky.com/help/articles/connect-puck-sky-stream-check
If you're able, maybe try using an ethernet cable to connect Stream to your router. Ethernet provides a more stable connection.
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