No Access to Discoveryplus

[Jogo1]

I am not able to access discoveryplus despite my account saying its "already yours" 

Every time I try to watch something it asks me to upgrade

im not trying to watch sport, just normal content on discoveryplus

previously i was watching through a yearly subscription id purchased prior to joining sky

ive tried signing out and in

tried activating - already yours

tried resetting the apps

tried resetting the box to factory settings

tried contacting discoveryplus

nothing is helping

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147