Discussion topic: New subscriber
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Message posted on 22 Jul 2026 05:30 PM
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New subscriber
Just installed BT open reach hub followed by 2 sky stream boxes. They work occasionally but frequently a blank screen
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Message posted on 23 Jul 2026 07:47 AM
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Re: New subscriber
@Ronniemac wrote:Just installed BT open reach hub followed by 2 sky stream boxes. They work occasionally but frequently a blank screen
Each Stream puck needs a fast & stable broadband connection, preferably a minimum speed of 25Mbps each. You need to check what each puck is receiving. To do this, open the Netflix app, navigate to the get help menu by clicking on your profile avatar, and run a network check.
Sky Stream relies entirely on your broadband connection so you need to be prepared to troubleshoot your home network in order to get pucks to function reliably.
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