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Discussion topic: New sky stream remote won’t open

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This message was authored by MillyB This message was authored by: MillyB

New sky stream remote won’t open

Just received my new sky stream box. Quite disappointing as I can't get the remote to work. I tried opening it as per instructions but it won't open 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: New sky stream remote won’t open

Posted by a Superuser, not a Sky employee. Find out more

Hi @MillyB 

 

They can be very tight at first. There have been a number of recommendations over the years such as wear marigolds or lie the remote button side down on a cushon or carpet. You should eventually be able to work it loose.

 

https://www.sky.com/help/articles/remote-control-help-sky-glass

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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