New sky stream customer

[RJFox]

I have just switched to Sky stream..so far my experience has been ok however had a few issues summarised below if someone can help.

Today the box wouldn't play anything and just said please wait for your programme to load. It was fine after I turned it off and back on. Is this an issue, obviously doesn't seem to be a bandwidth problem if it was fine when it come back on (my average WiFi speed is generally 100mbps)

I'm trying to activate paramount and discovery plus. I keep getting a "we'll be back soon - something went wrong but we're working on this" message. This happens when I go directly through the paramount app or the my products section under my sky. The D+ app does nothing when I press activate. Again why is this and how do I resolve it?

Finally, I was just wondering if the sky stream remote had capability to control the menu button on the TV to change HDMI inputs or if 9tnwas just on/off and vol?

Thanks 

[MarkGoldsmith]

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@RJFox wrote:

Today the box wouldn't play anything and just said please wait for your programme to load. It was fine after I turned it off and back on. Is this an issue, obviously doesn't seem to be a bandwidth problem if it was fine when it come back on (my average WiFi speed is generally 100mbps)

I'm trying to activate paramount and discovery plus. I keep getting a "we'll be back soon - something went wrong but we're working on this" message. This happens when I go directly through the paramount app or the my products section under my sky. The D+ app does nothing when I press activate. Again why is this and how do I resolve it?

I suspect both of these issues are being caused because the WIFI signal strength isn't strong, stable and consistent. A number of Sky cusomters, myself included, have found the experience is much better if you connect via ethernet instead of WIFI, as there are a lot of issues that can affect the consistence strength of the WIFI signal. When connecting via ethernet ensure you also disable WIFI in the puck settings, otherwise it will keep switching back to WIFI. If you can't directly connect to the router, you can purchase powerline adapters for about £40-50, but its probably best to make sure ethernet does solve the issues before purchasinh the adapters if they are required,

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[RJFox]

Thank you I'll have a play about tomorrow and wire the ethernet to it and see what happens and report back 

[RJFox]

Hi,

So I've connected the box by ethernet and checked the settings and it says internet is now through ethernet instead of WiFi.

I'm still getting the following error message:

We'll be back soon, something went wrong but we're working in this. Please try again later.

It's been every day this week. It's not the end of the world but keen to try out paramount plus. Is there another way of setting it up? I get it with my movies package otherwise would go directly through paramount.

Thanks

[MarkGoldsmith · Accepted solution]

@RJFox - since you connected via ethernet have you also disabled the WIFI in the settings? 

If you have done that you may also need to reboot the puck after disabling the Wifi ( i know i had to do this). Just unplug it for a couple of minutes and then "hopefully" everything will work.

If it doesn't still let us know and we can escalate to the Sky Messaging Team if you'd like, as you have done practicallty everything sensible to try and get this working.

[RJFox]

It's all working, THANK YOU!!

[MarkGoldsmith]

That's good to hear. Hopefully it stays working for you now.