Have you tried the following:
1. Turn the puck off at the plug.
2. Turn over the puck and hold down the power/standby button.
3. keep hold of the power button and turn the plug back on.
4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go.
if that doesn't work then it would point to perhaps the puck not getting an internet connection so it can't do the update. I'm assuming you have set it up via WiFi, perhaps try plugging in an Ethernet cable to see if that helps.
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