New customer: sky stream keeps freezing or dropping out

[Lost123]

Sky stream is repeatedly freezing or dropping out. It's very near the hub so that's not a problem. Any advcice?

[Angel_Aka · Accepted solution]

---

@Lost123 wrote:

Sky stream is repeatedly freezing or dropping out. It's very near the hub so that's not a problem. Any advcice?

---

It might be the problem. If it's too close it may be suffering from interference. 
Connect the puck to the hub with an Ethernet cable and turn WiFi off on the puck's network settings. This should give you a stable connection.