New Sky OS 2.0

[MarkGoldsmith]

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@Yoghurt wrote:

@D+Hig  Did that still the same 

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@Yoghurt if you weren't invited to partcipate in the beta, and didn't sign up if you were invited you won't be getting OS 2.0 until its been generally released.

[defector16]

No live tv from guide always have to reset puck on turn on, have spoken with technical team and done complete reset of puck and told they will call back Tuesday evening to see if there's any change, unfortunately still same problem, only way to get live tv is to reset puck and after turn on every time, can anyone help.

Upstairs tv and puck working fine under new format.

[lettice]

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@defector16 wrote:

No live tv from guide always have to reset puck on turn on, have spoken with technical team and done complete reset of puck and told they will call back Tuesday evening to see if there's any change, unfortunately still same problem, only way to get live tv is to reset puck and after turn on every time, can anyone help.

Upstairs tv and puck working fine under new format.

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I remember you mentioning something about withdrawing from the trial.

Assume you are still on the trial.

In the call you had to Sky, were they aware you were on Sky OS 2?

When you say live TV from tv guide.

What  happens when you first turn the puck on and use voice to call up a channel like 'Sky News' or Home>recents> and selecting a recent views channel in there?

Do you have the Settings>Start and standby option for Default to live TV, turned on/off?
This option is in an A/B test so it may not be available for you.

Have you tried temporarily swapping the pucks over, to make sure it's not some kind of local network blip happening at the location of your failing puck?

[Deedee36]

@Yoghurt  If you did not get the invite to join the trial your tv WILL NOT UPDATE by turning it off and on,sky are still in the process of rolling the trial out to people who have signed up.Once that rollout is complete they then have to monitor the feedback and then fix any reported bugs,they also will be deciding on any new features to add or remove before a general public release is pushed out,this could take weeks or months no one knows 

[defector16]

When using voice to go to channel it will go to that channel but every time will display technical fault please try later on all channels, network standby mode is on, that is only option on that menu I have got, sky did now about new format, system saying skyOS2.0.

when I go to library programmes will play, 

technical person said it could be puck but like I said there not calling back till Tuesday.

Thanks.

[Hoover123]

@Yoghurt  what are you waiting for ? You're not on the trial. 

[Yoghurt]

@Hoover123 I know I'm not on the trial I'm waiting patiently like everyone else for the new update to roll out 

[GD1]

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@Yoghurt wrote:

@Hoover123 I know I'm not on the trial I'm waiting patiently like everyone else for the new update to roll out 

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To be very clear, no date has been announced for a Full rollout as it is still in Beta, when the time has come Sky will announce the release.

Until then you'll need to be patient.

[Yoghurt]

@GD1  Yep we will have to be patient 

[Hoover123]

@Yoghurt @Oh sorry, I thought this thread was for beta testers to provide updates. You know that there is no guarantee that the roll out of 2.0 may not be coming for a long time right 

[oj01]

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@Hoover123 wrote:

@Yoghurt @Oh sorry, I thought this thread was for beta testers to provide updates. You know that there is no guarantee that the roll out of 2.0 may not be coming for a long time right 

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It is!

[Exiled]

Been using the 2.0 on Glass Gen 2 for over a week now. 

The only issue that I've experienced is with the random adding of programmes to the Continue Watching rail - some which I finished months ago and a couple which I've never watched. 

What makes it annoying is the inability to delete them directly from this rail. I hope that before 2.0 rolls out generally that the developers add this option as a priority. It's the one thing we've been crying out for since Glass Gen 1 was released and then Stream. 

The other thing that makes it annoying is that removing them via the old method of going to the final episode and forwarding to the end doesn't work. Not does removing them from the relevant app like Disney+ etc. At the moment you need to access your My Sky account and delete in the Data settings, as others have mentioned in this thread. 

It's crazy that five years on from launch, the one thing that would really improve the customer viewing/user experience with the OS is the one thing that hasn't been added. Yet.

I don't use playlist etc as it's only me in my home but I do like the new layout and the top menu bar is very useful now that Settings and Search can be accessed without having to scroll down a dozen rails (not everyone likes voice search or knew about the ... Button shortcut). I do agree with other users who have said they would like to be able to decide if Sports or Cinema should be on that bar depending on their subscription. It would be useful for Cinema subscribers who don't have Sports. 

[Cjw567567]

I used to be able to press the round button in the middle of the control and scroll up and down to browse through the channels without leaving what I was wathing.

This is now missing and means I'm stuck and have to go through the whole tv guide to browse.

This is a truly aweful user experience.

Is this functionality going to be restored?

Thanks

Carl

[Freddieboy69]

Hi @Cjw567567  Yes as @KevNewMedia  has stated, browsing channels whilst watching tv will be added later on in the Beta trial

[lettice]

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@Cjw567567 wrote:

I used to be able to press the round button in the middle of the control and scroll up and down to browse through the channels without leaving what I was wathing.

This is now missing and means I'm stuck and have to go through the whole tv guide to browse.

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@Cjw567567 

Seems you may not be aware or have not noticed in this thread where it has been posted many times and flagged by Sky in the post here , that. some features are not available yet in the trial, but will be available later in the trial:

• UHD button on Sports Channels.
• Favourite Channels in the TV Guide.
• Browsing Channels while watching content.
• Customising Subtitles.