Discussion topic: Netflix

This message was authored by: Allanjenny69 · ‎19 Dec 2024

I can't sign in as it keeps signing me in on someone else's

This message was authored by: mikealanr · ‎19 Dec 2024

Hi @Allanjenny69

You will need to provide some more information. But Sky doesn't have anything to do with Netflix credentials. Sky takes over the billing when you first sign in, but other than that profiles and account is Netflix's responsibility.

If you are saying you are signing in with your username and password and then seeing some new profiles, it could be that you have been hacked. You will need to speak to Netflix as per the information on their support pages.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: Fothergill1 · ‎19 Dec 2024

Hi @Allanjenny69 As the other post from @mikealanr indicates your account may well have been hacked. Try signing out of Netflix and then signing back in again. Have a look at the following links which might be of help.

https://help.netflix.com/en/node/13243

https://help.netflix.com/en/node/111934

If the information at the links doesn't help you will need to speak to Netflix support for additional troubleshooting.

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Discussion topic: Netflix

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