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Discussion topic: Netflix subtitles

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This message was authored by Myskyplus This message was authored by: Myskyplus

Netflix subtitles

If anyone from Sky is reading these, can you find out why subtitles randomly disappear during Netflix shows.  This has started happening since Netflix included ads in their standard package.  Thanks to the monthly no ads payment to Sky, I don't get these ads. However, I will be watching a Korean drama and the subtitles suddenly disappear and I have to switch them on again.  I have a feeling it happens when the programme hits what would have been an ad break.

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This message was authored by Dazzasky This message was authored by: Dazzasky

Re: Netflix subtitles

Posted by a Superuser, not a Sky employee. Find out more

@Myskyplus wrote:

If anyone from Sky is reading these, can you find out why subtitles randomly disappear during Netflix shows.  This has started happening since Netflix included ads in their standard package.  Thanks to the monthly no ads payment to Sky, I don't get these ads. However, I will be watching a Korean drama and the subtitles suddenly disappear and I have to switch them on again.  I have a feeling it happens when the programme hits what would have been an ad break.


Have you tried asking Netflix yourself? @Myskyplus 

Myskyplus
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This message was authored by Myskyplus This message was authored by: Myskyplus

Re: Netflix subtitles

Thanks for the suggestion but I've tried watching the Netflix app on my smart TV and I don't have the issue with subtitles so it's presumably down to the interface between Sky Stream and Netflix 

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