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Discussion topic: Netflix say I have no subscription

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This message was authored by: Klp

Message posted on ‎22 Oct 2025 11:11 PM

Netflix say I have no subscription

I pay for Netflix through sky. I logged out of Netflix and when logging back in after entering my email it said I have no subscription. Netflix chat no help they say no account linked to my email address

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This message was authored by: mikealanr

Message posted on ‎23 Oct 2025 12:20 PM - last edited: ‎23 Oct 2025 12:20 PM

Re: Netflix say I have no subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @Klp 

 

You need to activate netflix with sky. This tells netflix that sky are handling the billing. You use your existing netflix account or you need to create one. 

 

See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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