0

Discussion topic: Netflix issue

Reply
Avatar for SHARRONBONFIELD
Level 0 icon
What's this?
This message was authored by: SHARRONBONFIELD

Message posted on ‎08 Jun 2026 07:22 PM

Netflix issue

I have just tried to turn my netflix on. I am getting a message... Profile lock on. I never put a lock on it. I would very much like to watch netflix. How can I fix this problem please
Report post
Post 1 of 2
105 Views
0 Likes
Reply
Reply

All Replies

Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎08 Jun 2026 07:31 PM

Re: Netflix issue

Posted by a Superuser, not a Sky employee. Find out more

Not sure why you are seeing a profile lock, if you think you may not have created one or created one accidentally.

 

But go here and follow the advice for remove the profile lock pin under the Web browser section.

 

https://help.netflix.com/en/node/114277

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 2
98 Views
0 Likes
Reply
Reply