Picture problems on Netflix (All other Apps are OK)

[Jon222ww]

Mines still broken - just turned it on after work and it's awful, changing the WiFi in sleep settings made bugger all difference. Wish there was a way to force the update as I'm fed of the poor quality now... 

[Monkeys+Hat]

Just rumbling on. Don't understand why the  Sky Technical team keep trying a "throw it over the wall" approach to a fix by asking customers to test - where is the development and test environments that Tech companies use to ensure that any updates, bug fixes and new releases are fully assured and approved before releasing to the customer base ? Really poor by Sky. Technical delivery is shocking and obviously not following any defined process

[Jayne-19-]

Also having this issue every single day with the only solution being, turn it on and off again. Do we have to report this issue to Sky individually or is it being resolved for everyone through their upcoming 'fix'?

[sa1988]

Happening to me too, for at least a month now.

Sky need to get their act together. I work as a software developer for a company with revenue in a similar ballpark to Sky. Live issues are fixed immediately and heads roll. 

The fact that this issue has been evident for so long is absolutely shocking quality from Sky. 

[Fothergill1]

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@sa1988 wrote:

Happening to me too, for at least a month now.

Sky need to get their act together. I work as a software developer for a company with revenue in a similar ballpark to Sky. Live issues are fixed immediately and heads roll. 

The fact that this issue has been evident for so long is absolutely shocking quality from Sky. 

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Hi @sa1988  Sky are obviously trying as hard as they can as seen by their posts within this thread but I imagine there must be thousands of different permutations between the individual subscribers setups for Sky to consider.  A major difficulty would no doubt be that it affects some users but not others. I'm currently away from home but when I left a week ago I had not experienced any of the issues many others are experiencing (hopefully it won't be something I find when I get home).

Unlike you I have absolutely no knowledge on the issue other than common sense.  As a software developer, with your obvious experience maybe you have some useful input to share to help the community and Sky techies along.

[sa1988]

As a software developer with obvious experience I can say that a company whose major income stream is from content streaming, then issues where a large subset of users complain of potato quality videos for more than a month is a MAJOR failure.

As a software developer with obvious experience I can also say that the solution is to rollback to a deployment that did not have the issue. If that does not work, then the problem is with Netflix - not Sky - and they should tell us so.

Not hard.

[Monkeys+Hat]

The request for info from this guy "as a software developer" isn't reasonable other than for him to say that Sky should have made a better job of this. I also came from a software development and IT organisation, and as a FTSE 25 company, it followed rigorous development and release protocols, which Sky clearly have not if you read many of the previous posts (some of them from Sky Representatives)

[MustyMayo]

Inam still having this issue, i unplugged puck and internet for 30 seconds and then did an app refresh and its still the same.

[BenJoBanjo]

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@MustyMayo wrote:

Inam still having this issue, i unplugged puck and internet for 30 seconds and then did an app refresh and its still the same.

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A Sky rep on the previous page said that the 'fix' is being rolled out in batches over the next 7 days. You may not have received it yet. 

[gknight1973]

Everytime I put netflix on the last few days its been blurry, have to switch the puck off then on again for it to fix itself anybody know why this keeps happening?

[PaulPointPen215]

Please could this get added as a quick workaround - as there is no need to restart the puck. I have had this problem for weeks and the quick way around it is:

In Netflix click the little icon in top left 

Click Get Help

Scroll down to Exit Netflix and click it

Reopen Netflix and should be fine, please make sure to go through the Get Help menu, just clicking Exit Netflix straight from the top left menu doesn't fix it, you need Get Help, then Exit Netflix in that menu (it's quite far down)

[lettice]

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@gknight1973 wrote:

Everytime I put netflix on the last few days its been blurry, have to switch the puck off then on again for it to fix itself anybody know why this keeps happening?

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@gknight1973 

Have moved your post to this ongoing issue discussion thread.

Sky are aware of the problem.

Please see the answered post from Sky in this thread with the rolled update taking place to customers to fix the issue.