Netflix Billing issue

[GavinBrad]

Good Morning all,

Looking for some advice please as I am being bounced between Sky and Netflix and neither seems to be able to sort. 

I am new to Sky and all is good, I have an existing Netflix account and my new sky package includes Netflix. I went through the adding of Netflix, did the Activate, received a netflix mail to say I had logged into a new device - Comcast - Set-top box. Great. 

So when we went to watch something none of our existing stuff was there and no profiles and we realised it had logged me in as a weird combination of my email address and had I think set up a new account. 

I checked my netflix account and that is still being charged to my card and I am effectively paying twice for Netflix.

Talked to Sky who were helpful and listened but said call Netflix. Netflix told me to logout and log back in so I could re activate, but this didn't work. When it didn't work he told me to log into My Sky and find Netflix account details and activate there. (It's not there or I could not find it)

I was eventually told to call Sky. Who duly told me to call Netflix. Netflix then told me to reset my Sky stream unit and start again. (This didn't work) Then told call Sky! 

Can anyone help or advise please? 

I think there is a rogue Netflix account out there somewhere linked to my Sky account but I have no idea what the login details are. (I might be wrong)

Thanks! 

[MarkGoldsmith · Accepted solution]

Hi @GavinBrad 

Unfortunately you aren't the first person to fall into this trap of sky and Netflix support passing the buck.

In this instance though it is Netflix support you need, as they would need to unlink your sky account from this incorrect Netflix account, which would then allow you to go through the linking process again. As sky take over the billing of the Netflix account the linkage is done on the Netflix side of things so no sky customer services rep would be able to perform any unlinking activity.

Unfortunately you would need to contact Netflix support again and hope you get a customer support rep who is a bit more helpful and knows how to do the unlinking  of your Netflix account.

[GavinBrad]

Thankyou!

[GavinBrad]

And just like that I got the correct person at Netflix and they fixed it without fuss in about 2 minutes.

Sorted.