Need to upgrade subscription even I have subscribed

[0omXLem]

I have already made 3 calls and my issue is not resolve. I subsribed to Sky Cinema and I can't watch anything on Sky Cinema. 

Called last Sunday and was told that it was relay to the related department. Received a text message on Monday informing it was resolve. 

I thought it maybe need more time, but I still can't watch sky cinema today. Called again and was told to refresh app on the setting. It didn't work. I even reset the puck. 

[mikealanr]

Hi @0omXLem 

We are fellow subscribers on the forum. However I have escalated you post to Sky who will reach out to you. Look out for a chat bubble as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

[Greenfingers001]

Thanks for escalating this. We’ve sent @0omXLem  an invite to chat.

[0omXLem]

Thank you escalating this, I'm on the chat with Sky Advisor.