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Discussion topic: Need to book an Engineer

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This message was authored by Alan125 This message was authored by: Alan125

Need to book an Engineer

I connected my new Sky Stream exactly as instructed but Al my TV screen says is "No Signal"

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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Need to book an Engineer


@Alan125 wrote:

I connected my new Sky Stream exactly as instructed but Al my TV screen says is "No Signal"


That is not a Sky Stream error message as it relies on a broadband connection, not a satellite or aerial signal. Are you sure you have selected the appropriate HDMI input on your TV? 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Need to book an Engineer

There is no engineer booking service, all support is online or by phone to Sky CSs😉

Exiled in HH
This message was authored by GD1 This message was authored by: GD1

Re: Need to book an Engineer

Posted by a Superuser, not a Sky employee. Find out more

@Alan125  As per @Padam_Padam  No signal is your TV telling you the input you've selected doesn't have a source attached, have you cycled through all the HDMI inputs on your TV?

 

Sky would never send an egineer for this kind of problem as it is something a customer shpuld be easily able to resolve.

 

Also as per @Exiled-in-HH  Sky Stream/Glass does not carry engineer appointments as the system  is essentiually plug & play and many issues are normally user invoked.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by gilbo2 This message was authored by: gilbo2

Re: Need to book an Engineer

Try a different HDMI lead and a known working HDMI input on your TV?

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