Discussion topic: Need to book an Engineer
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Message posted on 18 May 2024 02:59 PM
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							Need to book an Engineer
						
					
					
				
			
		
	
			
	
	
	
	
	
I connected my new Sky Stream exactly as instructed but Al my TV screen says is "No Signal"
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Message posted on 18 May 2024 03:36 PM
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							Re: Need to book an Engineer
						
					
					
				
			
		
	
			
	
	
	
	
	
@Alan125 wrote:I connected my new Sky Stream exactly as instructed but Al my TV screen says is "No Signal"
That is not a Sky Stream error message as it relies on a broadband connection, not a satellite or aerial signal. Are you sure you have selected the appropriate HDMI input on your TV?
Message posted on 18 May 2024 03:55 PM
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							Re: Need to book an Engineer
						
					
					
				
			
		
	
			
	
	
	
	
	
There is no engineer booking service, all support is online or by phone to Sky CSs😉
Message posted on 18 May 2024 07:42 PM
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							Re: Need to book an Engineer
						
					
					
				
			
		
	
			
	
	
	
	
	
@Alan125 As per @Padam_Padam No signal is your TV telling you the input you've selected doesn't have a source attached, have you cycled through all the HDMI inputs on your TV?
Sky would never send an egineer for this kind of problem as it is something a customer shpuld be easily able to resolve.
Also as per @Exiled-in-HH Sky Stream/Glass does not carry engineer appointments as the system is essentiually plug & play and many issues are normally user invoked.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 19 May 2024 07:04 AM
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							Re: Need to book an Engineer
						
					
					
				
			
		
	
			
	
	
	
	
	
Try a different HDMI lead and a known working HDMI input on your TV?
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