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Discussion topic: MyFive app replay

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This message was authored by Bedwyr1 This message was authored by: Bedwyr1

MyFive app replay

I'm using a Sky Stream puck. Everything is working, except trying to replay programmes in the MyFive app. I can watch it on my phone with no problem, but all I get is a spinner if I try via the puck. Anyone have any ideas?

 

Many thanks. 

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This message was authored by lettice This message was authored by: lettice

Re: MyFive app replay

Posted by a Superuser, not a Sky employee. Find out more

Assuming all your other apps are working fine.

 

Try doing a restart of the puck from the restart option in settings;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete


Secondly, try an app refresh;

  1. Press Home on your Sky Q remote, then highlight Settings
  2. Press 0,0,1 and Select to access the Installer menu
  3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

 

Have a read of this Sky help article;

 

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-tv-a...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Bedwyr1
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This message was authored by Bedwyr1 This message was authored by: Bedwyr1

Re: MyFive app replay

Thanks Lettice. I've done both of these already, with no improvement I'm afraid. 

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