MyFive app replay

[Bedwyr1]

I'm using a Sky Stream puck. Everything is working, except trying to replay programmes in the MyFive app. I can watch it on my phone with no problem, but all I get is a spinner if I try via the puck. Anyone have any ideas?

Many thanks. 

[lettice]

Assuming all your other apps are working fine.

Try doing a restart of the puck from the restart option in settings;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Secondly, try an app refresh;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Have a read of this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-tv-a...

[Bedwyr1]

Thanks Lettice. I've done both of these already, with no improvement I'm afraid.