My streaming puck wants glass

[Ange46]

My puck won't go to.home it just tells me to get whole home for glass. I.dont have whole home anymore just the one puck for streaming

[lettice · Accepted solution]

Did you previously or have added a second Sky Stream Puck or Sky Glass TV?

If you have removed a Sky Glass TV or a second Sky Stream Puck from your Sky account, you will need to have a look in MySky and ensure that the Sky Stream Puck you now wish to use, must be set as your Primary device.

Plus, make sure the devices yiu no longer have are not still showing as active in MySky.

If you have added a second Sky Glass TV or Sky Stream Puck, you will need the whole Home package.

More info on Whole Home adding and downgrading here;

https://www.sky.com/help/articles/watching-sky-in-different-rooms-sky-glass