My sky to box is not coming on. I changed the battery in the remote and it’s not working

[Siddiefabulous]

My sky box is not turning on. I changed the batteries in the remote and it's the same

[Lisa-P1987]

Hi there @Siddiefabulous , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[1235-los]

Remote control in my bedroom is not working. The one in my living room is okay

[1235-los]

Remote control in my bedroom is not working

[1235-los]

My remote control in my bedroom is not working. The one in my living room is okay.

[lettice]

@1235-los 

Follow the advice in the Sky help pages here;

https://www.sky.com/help/articles/remote-control-help-sky-glass 

If after trying that, you still have a problem, you can order a replacement remote control via an online form (you will need to sign in with your sky id), using the link below;

http://www.sky.com/help/forms/streaming-tv-remote