05 Jul 2024 05:37 PM
The light doesn't come on and recently it has been switching itself off
06 Jul 2024 08:07 AM
Thanks for replying. Yes I tried the button on the bottom of the puck too but this didn't work either. Tried a couple of different power sockets and eventually, while I was on the phone to a Sky engineer, it magically worked. I've asked for a new puck as it's been switching itself off regularly so hopefully no more issues in the future. Thanks for all your help
05 Jul 2024 05:43 PM
You should report the issues to Sky ASAP☹️
05 Jul 2024 10:16 PM
Posted by a Superuser, not a Sky employee. Find out moreIs this only when you try via the remote? Have you also tried using the button on the bottom of the Stream puck to turn it on? This could help determine if the issue is with the remote control.
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06 Jul 2024 08:07 AM
Thanks for replying. Yes I tried the button on the bottom of the puck too but this didn't work either. Tried a couple of different power sockets and eventually, while I was on the phone to a Sky engineer, it magically worked. I've asked for a new puck as it's been switching itself off regularly so hopefully no more issues in the future. Thanks for all your help