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Discussion topic: My sky stream tv is not working

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This message was authored by TRACK1 This message was authored by: TRACK1

My sky stream tv is not working

We have just come back from a holiday and the sky stream TV is not working 

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This message was authored by A+JW This message was authored by: A+JW

Re: My sky stream tv is not working

Could you provide any more information? Is there an on-screen message?

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An ex-Sky Stream customer
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: My sky stream tv is not working

Do you mean a Sky Glass TV or a Sky Stream Puck attached to a TV?

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This message was authored by Phxntomation This message was authored by: Phxntomation

Re: My sky stream tv is not working

Hi @TRACK1 ,

 

Would you be able to provide more context about the issue?

 

Do you see any error messages? Does the device not turn on etc?

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Sky Stream Customer + Sky Cinema + Sky Mobile
Not a Sky employee
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: My sky stream tv is not working

Posted by a Superuser, not a Sky employee. Find out more

@TRACK1 I'm not sure if you have a Glass TV or a Stream puck attached to a normal TV but either way the first thing to try is a reboot.  Simply switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

 

If that doesn't help them post back with more information as suggested by @Phxntomation and @A+JW 

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This message was authored by Sky1934 This message was authored by: Sky1934

Re: My sky stream tv is not working

I had the same problem. Problem solved when I changed the batteries in the remote control !

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