0

Discussion topic: My sky stream is not working at all

Reply
Avatar for SweetCarolinr
Level 1 icon
What's this?
This message was authored by: SweetCarolinr

Message posted on ‎14 Jun 2024 09:52 PM

My sky stream is not working at all

My Sky TV stream is not loading up. All lights are on router. It tries to load up then the coloured line goes off. And the TV goes dead. Went out at 9pm tonight. Reset router and unplugged master connection. Plugged it all back in again. Lights are all lit up on the router. 

 

 

 

 

 

Report post
Post 1 of 2
574 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎14 Jun 2024 10:04 PM

Re: My sky stream is not working at all

Posted by a Superuser, not a Sky employee. Find out more

Hi @SweetCarolinr 

 

Stream uses the Internet to connect. You shouldn't reboot your router unless you have lost internet connectivity on multiple devices. Not sure what you mean master connection? Do you mean removed the cable from your router to BT socket?

 

As a starting point turn your puck off at the mains for 5 minutes and then try again.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
569 Views
Reply
Reply