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Discussion topic: I'm getting a picture on my home screen but when i try to watch live tv every channel is a black scr

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This message was authored by AngelaZ This message was authored by: AngelaZ

I'm getting a picture on my home screen but when i try to watch live tv every channel is a black scr

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This message was authored by mikealanr This message was authored by: mikealanr

Re: I'm getting a picture on my home screen but when i try to watch live tv every channel is a black

Posted by a Superuser, not a Sky employee. Find out more

Hi @AngelaZ 

 

Try unplug at the mains for a few minutes in the first instance. If thst doesn't work, can you confirm your internet meets the requirements of 25Mbps for HD and 30Mbps for UHD.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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