14 Jun 2024 09:32 PM
14 Jun 2024 09:45 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @AngelaZ
Try unplug at the mains for a few minutes in the first instance. If thst doesn't work, can you confirm your internet meets the requirements of 25Mbps for HD and 30Mbps for UHD.
MikeAlanR