03 Nov 2024 06:24 PM
03 Nov 2024 06:27 PM
@Dpg1981 wrote:
We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.
You'll need to ring Sky and ask for a replacement puck.
05 Nov 2024 08:35 AM
@Dpg1981 wrote:
We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.
Have you been Restarting rather than Resetting?
05 Nov 2024 09:05 AM
Posted by a Superuser, not a Sky employee. Find out moreTry the procedure from Step 3 in this Sky help article;
Sky Stream puck won't turn on or it's stuck on standby | Sky Help | Sky.com | Sky Help | Sky.com