0

Discussion topic: My sky steam puck doesn't work

Reply
This message was authored by Dpg1981 This message was authored by: Dpg1981

My sky steam puck doesn't work

We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.
Reply

All Replies

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: My sky steam puck doesn't work


@Dpg1981 wrote:
We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.

You'll need to ring Sky and ask for a replacement puck. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: My sky steam puck doesn't work


@Dpg1981 wrote:
We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.

Have you been Restarting rather than Resetting?

 

=============•===========
This message was authored by lettice This message was authored by: lettice

Re: My sky steam puck doesn't work

Posted by a Superuser, not a Sky employee. Find out more

Try the procedure from Step 3 in this Sky help article;

Sky Stream puck won't turn on or it's stuck on standby | Sky Help | Sky.com | Sky Help | Sky.com

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion