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Discussion topic: My sky puck isn't working

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Avatar for KateGendall40
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This message was authored by: KateGendall40

Message posted on ‎14 Dec 2025 09:18 PM

My sky puck isn't working

My sky puck isn't working. I have a black screen on my TV. No picture. No response after trying every suggested. It's turned on but nothing is there.
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎14 Dec 2025 11:27 PM

Re: My sky puck isn't working

Posted by a Superuser, not a Sky employee. Find out more

You have not mentioned exactly what you have tried.

 

If it's not switching on correctly or stuck in a standby state, have a read of this Sky help article, namely doing the recovery procedure on step4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎15 Dec 2025 06:44 AM

Re: My sky puck isn't working

Hi Kate.  It is possible it is a faulty puck but equally it could be your set up on your tv.  Have you gone into your  tv settings and tried the different HMDI options, you may just have your HMDI cable in the wrong port but as @lettice say it's difficult without more details.

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