My sky is frozen

[DiL19]

My sky is frozen. I have disconnected puck and also disconnected sky box left it for 5 mins. Reconnected all the sky menu comes up but when I try to get a programme just says programme loading but nothing happens. Been trying for the last hour to get this up and running 

[mikealanr]

Hi @DiL19 

Is this a new set up or has it been working previously? Try resetting the network connection and rejoining your puck to your broadband. 

See: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

Also who is your ISP? Does your internet meets th minimum speed requirements of 25Mbps for HD and 30Mbps for UHD?

MikeAlanR