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Discussion topic: My sky is frozen

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Avatar for DiL19
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This message was authored by: DiL19

Message posted on ‎04 Aug 2024 05:02 PM

My sky is frozen

My sky is frozen. I have disconnected puck and also disconnected sky box left it for 5 mins. Reconnected all the sky menu comes up but when I try to get a programme just says programme loading but nothing happens. Been trying for the last hour to get this up and running 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎04 Aug 2024 05:12 PM

Re: My sky is frozen

Posted by a Superuser, not a Sky employee. Find out more

Hi @DiL19 

 

Is this a new set up or has it been working previously? Try resetting the network connection and rejoining your puck to your broadband. 

 

See: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

 

Also who is your ISP? Does your internet meets th minimum speed requirements of 25Mbps for HD and 30Mbps for UHD?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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