Hi @Terrystreeter
Not a lot of information to go off there. We are fellow subscribers, not Sky support so you need to provide as much information as possible. Assuming you are referring to the 'free' subscription included with sky?
Have you just taken sky stream? If so you you need to activate in Sky marketplace as per this article: https://www.sky.com/help/articles/discovery-plus. Sky Q entitlements don't automatically carry over.
If this has been working on Stream, have you gone into sky marketplace to see if the subscription is still showing as active?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
