My TV hub light is flashing

[Mprice1234]

I can't get onto my TV as my sky hub for the TV isn't working the light is flashing and just won't connect to the TV to watch anything

[GD1]

@Mprice1234  So are you sayimg your broadband is down? If so who provides your broadband service?

Also if your broadband is down so will Sky Glass/Stream as they rely on an active broadband service to operate.

[lettice]

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@Mprice1234 wrote:
I can't get onto my TV as my sky hub for the TV isn't working the light is flashing and just won't connect to the TV to watch anything

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Do you mean your Sky stream puck that is connected to your TV?

If so, that sounds like it your Sky Stream puck is stuck in a standby state.

Can you try performing the recovery procedure on step 4  of this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

[baron75mk3]

@Mprice1234 I had exactly this issue last week with the latest updates , on both of my pucks , its a corrupted update , you need to force the puck to redownload a full puck OS  , if you look at my own post down below you will see how to do it it fixed the issue on both pucks 1st time  no amount of restarting , factory resets or pulling the plug fixed it as its essentially a bricked device due to OS corruption.

Also when you do the procedure if you can have a wired connection to the puck as sometimes doing this on wifi can produce a stuck at "0" downloading screen 

https://helpforum.sky.com/t5/Sky-Stream/Software-Firmware-boot-loop-Fix/m-p/5396604#M85119