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Discussion topic: My Sky TV is locked to Kent, I live in Essex

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This message was authored by LJHeath This message was authored by: LJHeath

My Sky TV is locked to Kent, I live in Essex

We moved from Kent to Essex but my local news and ads are all still giving me Kent. How can I fix this please? 

thanks. 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: My Sky TV is locked to Kent, I live in Essex

Posted by a Superuser, not a Sky employee. Find out more

Hi @LJHeath 

 

Have you advised Sky of your new address? If yes I can escalate to Sky to help get this resolved. If not the first step is to advise them of your new address.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: My Sky TV is locked to Kent, I live in Essex

Contact sky. They will sort, they did for me. Sometimes it can take a while for the new ITV/BBC regional channels to kick in, when you change your address with sky 

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