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Discussion topic: My Puck won't turn on.

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This message was authored by: Fleagle

Message posted on ‎06 Apr 2026 07:44 PM

My Puck won't turn on.

I've recently had issues with the remote and the puck - having to move closer for it to work. Now the puck won't turn on at all even using the on button under the Puck. Any solutions gratefully received.

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎06 Apr 2026 07:47 PM

Re: My Puck won't turn on.

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Skybjelp article, namely performing the recovery procedure in step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Fleagle

Message posted on ‎06 Apr 2026 08:15 PM

Re: My Puck won't turn on.

Thanks, got there in the end.

 

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