Discussion topic: Multiple problems whilst viewing?
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Message posted on 21 Oct 2026 06:13 PM
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Re: Multiple problems whilst viewing?
Message posted on 21 Oct 2026 06:13 PM
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Re: Multiple problems whilst viewing?
Thats on my iPad just using a googled speed test.
Message posted on 21 Oct 2026 06:15 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium It will take a little time for a moderator to approve the pic
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
Message posted on 21 Oct 2026 06:27 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium Image approved
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 21 Oct 2026 06:42 PM - last edited: 21 Oct 2026 06:48 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium Well you have a good internet speed there , so the issue lies somwhere between the puck & the router , you mentioned in a previous reply a you wired the puck to a "Wireless Booster" ? are talking about a wireless extender ?, is there any way you can directly connect the puck with a wired connection ? , i ask as that very booster\extender might be getting a low speed to it as it is wireless afterall & placement & interference can affect speeds
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
Message posted on 21 Oct 2026 06:51 PM
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Re: Multiple problems whilst viewing?
Sadly no, as the router is in a room at the front of the house and the tv/sky box in a room at the back of the house!
Message posted on 21 Oct 2026 07:16 PM - last edited: 21 Oct 2026 07:17 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium I see it could actually be the problem as the greater the distance between the two wireless devices the slower the speed ,see im guessing being you connected the puck to the Booster\Extender you did this with say a 1.0m or.2.0m, ethernet cable ? , so this means your Extender is very close to the puck but a long way from your Hub ? best placement for an extender is about half way between the device & the hub , if the extender is at a great distance from the hub the extender its self is recieving low speed so wiring it to the extender will not really help.
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
Message posted on 22 Oct 2026 10:29 AM
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Re: Multiple problems whilst viewing?
Well I've tried moving the booster around the room but the internet speed is still very variable wherever I put it. I tried a speednet test with my iphone next to the puck and and oly got a 29mbps result, but at the front of the house next to the router a 148mbps. So as yu're all saying, the signal is just reliably getting across the house.The £90 a year I pay for the booster i might as well chuck in the air then. Ho hum.
I'm annoyed at the install as I wanted the router in teh room with the TV, but as I said, the installer refused to do this, so now i'm stuck in contract with this set up for another year. @Angel_Aka mentions "WiFi mesh system or try some powerline adapters ", if I get one of these, will it reliably boost the signal?
TIA
Message posted on 22 Oct 2026 10:37 AM
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Re: Multiple problems whilst viewing?
@TaipansEmporium wrote:Well I've tried moving the booster around the room but the internet speed is still very variable wherever I put it. I tried a speednet test with my iphone next to the puck and and oly got a 29mbps result, but at the front of the house next to the router a 148mbps. So as yu're all saying, the signal is just reliably getting across the house.The £90 a year I pay for the booster i might as well chuck in the air then. Ho hum.
I'm annoyed at the install as I wanted the router in teh room with the TV, but as I said, the installer refused to do this, so now i'm stuck in contract with this set up for another year. @Angel_Aka mentions "WiFi mesh system or try some powerline adapters ", if I get one of these, will it reliably boost the signal?
TIA
WiFi mesh systems are much better than WiFi boosters. They can be expensive though.
A pair of cheap powerline adapters (about £40) work by using your home's electrical wiring to send the broadband signal from one apapter to another. You plug one in next to the router and connect them via ethernet cable, then plug in another next to the puck and connect them with another ethernet cable.
The broadband signal is then send from router>powerline apapter 1>electrical wiring>powerline adapter 2>Stream puck.
They can be a very simple and efficient means of getting a more stable signal between different parts of a household.
Message posted on 22 Oct 2026 11:29 AM - last edited: 22 Oct 2026 11:31 AM
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Re: Multiple problems whilst viewing?
@TaipansEmporium Yes @Angel_Aka has suggested powerline adapters might be the best option here , just be aware though house wiring configurstions can affect thier performance a lot , in some places they work great & in other places like mine lets say they perform terribly & its not as simple as old wiring is slow & new wiring is fast , i live in a new build the place is only 1 year old & im on a 900Mbps connection & through the 1gb powerline adapters on the same circuit i might add as this is always suggested i achieved a paultry 130Mbps yet in my Old 40 year old place that i moved from i used to get about 800Mbps through the very same set of powerline adapters !1 , the good thing with them is they are fairly cheap probably cheaper than if you went out & bought say 10-20M of good cat5e cable so definately worth a try , Failing that the good old Long length of cat5e ethernet cable & if you need multiple connections just invest in a ethernet switch , netgear & Tplink do some great value decent Switches for reaonable prices.
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
Message posted on 22 Oct 2026 11:35 AM
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Re: Multiple problems whilst viewing?
Thank you both for your patient here!
So If i got something like the tp link set up below, I plug those into the 240v sockets and an ethernet cable from the router to one of them and the other ethenret cable to the puck?
Message posted on 22 Oct 2026 12:02 PM - last edited: 22 Oct 2026 12:06 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium Yes exactly & i have a set of TP links & they used to even provide 2x cat5e cables too. But you could probably buy a cat5e cable of about 30 odd meters for that cash , it just all depends on your preferance really
(the cat5e cable will definately carry the full amaount your router can deliver it can go up to 100m before degrading) so it all depends on your preferance really , peronally i got around things by stringing cat5e cables around the bottom of the skirting boards encased in split trunking with adhesive pre applied (pic below) its looks tidy & i can thread new wires into it if need be , im just a great lover of the ethernet cables im afraid & only use wifi for phones laptops & tablets , anything that aint portable has a wire in it !! thats my motto 😂
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
Message posted on 22 Oct 2026 12:08 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium wrote:Thank you both for your patient here!
So If i got something like the tp link set up below, I plug those into the 240v sockets and an ethernet cable from the router to one of them and the other ethenret cable to the puck?
https://www.argos.co.uk/product/8743596?clickPR=plp:6:9
Those ones will also pump out WiFi, hence they're more expensive. If you only want to get a better connection to the puck then maybe consider the cheaper, ethernet-only option:
https://www.argos.co.uk/product/4661847?clickSR=slp:term:tplink%20powerline%20adapter:2:10:1
Message posted on 22 Oct 2026 12:10 PM - last edited: 22 Oct 2026 12:10 PM
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Re: Multiple problems whilst viewing?
@TaipansEmporium @Angel_Aka is correct , i have that exact pair & they will delliver decent speeds just not in my place , they did in my old place so its all dependant on wiring & consumer unit configurations & they do come with 2x cat5e cables too.
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
Message posted on 22 Oct 2026 12:17 PM
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Re: Multiple problems whilst viewing?
Fantastic. I'll pick some up over the weekend.
My thanks to both of you.
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