Multiple problems whilst viewing?

[TaipansEmporium]

Hi All

Were experiencing a lot of problems whilst viewing. This could be whilst viewing sky to live or calling something back on say ITVX. Sometimes it'll go to a blank blue screen, or we,ll get the little spinning wheel in the centre of the screen, or a message saying there is a technical fault with this channel, or just really bad buffering/hesitation?

Ive rebooted the router, the sky box both by powering down for 5 minutes and by restarting through the settings. I've also refreshed all the apps.

Is there anything else I can try as it's getting very annoying now?

Many thanks.

[SuperMatt]

Hello, @TaipansEmporium. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141