Discussion topic: Movie paid for disappeared

This message was authored by: Nikita231 · ‎03 Dec 2025

I paid for a movie (Dogman) and now I don't have it.

This message was authored by: GD1 · ‎03 Dec 2025

@Nikita231 Have you looked in your Sky Store app on your stream puck? It will be listed under my library

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SKY1992bf · ‎03 Dec 2025

@Nikita231 was it a buy and keep or rental

if rental you a) only have 7 days to start watching and b) once you start watching you only have 24/48 hours to finish watching it before it deletes

if either of these apply you will need to purchase the rental again

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Discussion topic: Movie paid for disappeared

Movie paid for disappeared

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