Missing channel U & Alibi

[Sheila63]

I am new to Sky Stream. I have the Ultimate package and checked to make sure it included U & Alibi before signing up. However, when I go to channel 120 I get BBC Scotland. Even in the 'U' app I'm not getting U & Alibi. Any suggestions gratefully received.

[Jporch316 · Accepted solution]

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@Sheila63 wrote:

I am new to Sky Stream. I have the Ultimate package and checked to make sure it included U & Alibi before signing up. However, when I go to channel 120 I get BBC Scotland. Even in the 'U' app I'm not getting U & Alibi. Any suggestions gratefully received.

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On my glass U alibi is 120 and U gold is 121

can you check in Yalu app you have ultimate as your package and not essentials ? 

also may be worth a restart in the settings or pulling the plug for a few moments 

[Jporch316]

@Sheila63 

A quick check on Skys website and alibi and U are not included in sky essentials so would assume you have subscribed to essentials and not ultimate 

[lettice]

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@Sheila63 wrote:

I am new to Sky Stream. I have the Ultimate package and checked to make sure it included U & Alibi before signing up. However, when I go to channel 120 I get BBC Scotland. Even in the 'U' app I'm not getting U & Alibi. Any suggestions gratefully received.

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Is it not available to you on channel 130?
Thought that was where it sat for customers in Scotland.

U & Alibi is not available  in the U app.

Th e link below shows the changes for Scottish customers for those and other channel changes.

Although it's an external wiki source, it is updated regularly.

Link 

[xenon81]

Some channels numbers are different in Scotland and it should be on 130.