5

This discussion topic has been answered Discussion topic: Can I get subtitles on programmes on my playlist? I am deaf.

Reply
Avatar for Cecile39
Level 1 icon
What's this?
This message was authored by: Cecile39

Message posted on ‎21 Oct 2024 03:39 PM

Can I get subtitles on programmes on my playlist? I am deaf.

Can I get subtitles on my Playlist programmes?  I am deaf.

Report post
Post 1 of 6
981 Views
Reply
View answer in the context of this discussion

Best Answers
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎21 Oct 2024 03:46 PM

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Posted by a Superuser, not a Sky employee. Find out more

In addition to the advice above, it's worth noting that the subtitles will need to be turned on in each of the on-demand apps you are watching shows on. Using the subtitles setting on the Sky stream puck will turn subtitles on for live channels and content being watched on-demand from Skys own servers (so Sky content and any cloud recording playbacks). 
 So if you also watch shows on say BBc IPlayer app or ITV X these need to be turned on separately for each app on your sky stream.

 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

Report post
Post 3 of 6
971 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎21 Oct 2024 03:42 PM

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cecile39 

 

Yes although it's content dependent. See: https://www.sky.com/help/articles/accessibility-settings-sky-glass for general info and https://www.sky.com/help/articles/enabling-subtitles for info on Turning them on.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 6
976 Views
Reply
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎21 Oct 2024 03:46 PM

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Posted by a Superuser, not a Sky employee. Find out more

In addition to the advice above, it's worth noting that the subtitles will need to be turned on in each of the on-demand apps you are watching shows on. Using the subtitles setting on the Sky stream puck will turn subtitles on for live channels and content being watched on-demand from Skys own servers (so Sky content and any cloud recording playbacks). 
 So if you also watch shows on say BBc IPlayer app or ITV X these need to be turned on separately for each app on your sky stream.

 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 6
972 Views
Reply

Did this answer not help you?
Avatar for ShaneH
Level 1 icon
What's this?
This message was authored by: ShaneH

Message posted on ‎22 Oct 2024 12:03 PM

Re: Can I get subtitles on programmes on my playlist? I am deaf.

I'm not deaf but I prefer to have subtitles on.  The young adult in the house ALWAYS has subtitles on, where available.

I've had mixed experiences with Sky Stream. Most older shows have subtitles available. Newer shows can be hit and miss unfortunately, with no subtitles available for maybe half of the time I go looking for them.

Report post
Post 4 of 6
920 Views
0 Likes
Reply
Avatar for MikeHawk
Level 1 icon
What's this?
This message was authored by: MikeHawk

Message posted on ‎12 Feb 2025 07:46 PM

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Subtitles should be available across all channels/platforms/streams . Why do so many companies think the deaf are unimportant.

 

Report post
Post 5 of 6
444 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎12 Feb 2025 08:09 PM

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Posted by a Superuser, not a Sky employee. Find out more

@MikeHawk 

 

As the parent of a hearing-aid user I'd agree in principle, but note that Ofcom doesn't actually require 100% coverage apart from the BBC.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 6 of 6
432 Views
0 Likes
Reply
Reply