Missed delivery of sky Puck and now it's been returned

[Rozzersdog101]

Missed delivery of sky Puck and now it's been returned to sky and I'm being billed for it how do I  get it sent back out? 

[Tim+Adams]

Hi @Rozzersdog101 

Unfortunately you'll need to contact Sky to discuss this. You shouldn't be charged because as it wasn't delivered you could not activate it.

Thanks,

Tim

[best+of+the+best]

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@Rozzersdog101 wrote:

Missed delivery of sky Puck and now it's been returned to sky and I'm being billed for it how do I  get it sent back out? 

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Hi @Rozzersdog101 Sky use DPD I have the DPD app on my phone where you can track your parcel or rearrange a delivery date also the driver will take a photo when the item has been delivered successfully.

Also did they leave a calling card if they did it has a tracking number on that as well enter that into the DPD app and you can rearrange a delivery 

Also track your delivery status within the My Sky app it should say something about delivery maybe they have scheduled it for another day