MYSKY_2997

[Jag9]

I have tried to acess paramount + and discovery+ wich are part of my package but i keep getting this error code MYSKY_2997 whenever I try and log into the apps I have contacted sky and they have told me to wait for a week and call back

[lettice]

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@Jag9 wrote:

I have tried to acess paramount + and discovery+ wich are part of my package but i keep getting this error code MYSKY_2997 whenever I try and log into the apps I have contacted sky and they have told me to wait for a week and call back

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That is not an error we often see on here on the community, around apps like Discovery+ and Paramount+

All we can suggest is doing the following in this order;

Power off your broadband router. If possible, keep the broadband router off power for at least half an hour.

Power the router back up.

Once your route is back up and running, use the Home key button your Sky Stream remote.

Now you need to do a Puck restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

On your Sky Stream puck do a refresh apps:

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take up to 24 hours to complete.

Hopefully, after sometime  and up to 24 hours your apps have done a refresh that helps and will be working fine again.

It is ok to keep trying up to that 24 hour and beyond point.