Hello, new member and first time post.
My Sky puck was delivered and set up last Tuesday (30th Sept) but unfortnately it doesnt appear to be fully active.
When I look in My Sky > Your Products > Sky Subscriptions, both Netflix and Sky Ultimate TV are still showing as 'processing'.
It is also showing two pucks; one as active and one awaiting delivery, I only ordered one which is the active one.
Furthermore as part of my package it includes Discovery+ but when I try to set this up I get the error MYSKY_2002.
Not sure what the fix is, I spoke to Sky CS and not much further forward. Any guidance is appreciated.
Many thanks,
Marc
