Loss Of Dolby Vision Sky Stream

[thecrag79]

Hi all,

Looking for a bit of help.

I have my stream plugged into a 2022 Sony OLED and Sonos Beam. Both DolbyVision/Atmos have been working fantastically.

Wierdly, last night, any programmes that should be in Vision are now just showing as 4K HDR in Netflix/Disney Etc. Atmos is still working fine but I can't get Vision.

I've tried power cycles, updating apps, switching HDMI but nothing seems to be working to bring back Dolby Vision? I hadn't changed any settings and when I access content through the TV's inbuilt apps it shows in Dolby as it should?

Any ideas? 

[Tim+Adams]

Hi @thecrag79 

If you switch it all off at the socket, then plug the Stream direct to the TV and then turn Stream & TV on does Dolby Vision work? 

Thanks,

Tim

[thecrag79]

Hi @Tim+Adams 

Just tried it there and still no Vision. It's a weird one as it was working fine. 

[Tim+Adams]

Hi @thecrag79 

I'm going to escalate this to Sky who will then invite you to a chat to troubleshoot with you.

The link below explains how escalation works, please look out for the invite.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,

Tim

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[thecrag79 · Accepted solution]

Hi @Tim+Adams and @Greenfingers001 

Problem now sorted. Software update had been installed on my Sony TV and my HDMI settings had been changed. When I checked after the problem occurred it was showing on 'Enhanced' but turns out if I'd bothered to look properly I'd have seen a new 'Enhaced Dolby Vision' option in the HDMI settings. 

Sky engineer was a great help. Thanks again for the referral.