Discussion topic: Live TV missing

This message was authored by: Martynr60 · ‎06 Jun 2026

Just tried to watch live TV on puck. Found the TV guide missing and puck doesn't recognise live channels like bbc1 or itv1. Can watch via player or itvx. Why? What's happened? Is it a fault or haven't sky paid their bills?

This message was authored by: GD1 · ‎06 Jun 2026

@Martynr60 Have you tried restarting the stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: lettice · ‎06 Jun 2026

As mentioned above, try a settings restart.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

If you are not aware, there are different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

Discussion topic: Live TV missing

Live TV missing

All Replies

Re: Live TV missing

Re: Live TV missing

Was this discussion not helpful?

Search Sky Community

Start a new discussion