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Discussion topic: Lip Sync issues - Sky Stream

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This message was authored by AndrewF_UK This message was authored by: AndrewF_UK

Re: Lip Sync issues - Sky Stream

Yes I see the problem with PCM too, so even if that was an earlier fix it doesn't seem to hold true now 

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Lip Sync issues - Sky Stream

@BobbiElman It's all rather unacceptable that Sky can't seem to sort out the issue, along with other problems, and at times keep still blaming our network / WiFi etc

(Please Note: I am Neurodivergent )
This message was authored by Wehmeyer73 This message was authored by: Wehmeyer73

Re: Lip Sync issues - Sky Stream

Is this problem now sorted as it is getting worse especially channel 4. Paying money and not getting anything

This message was authored by MarkyGuitar This message was authored by: MarkyGuitar

Re: Lip Sync issues - Sky Stream

I get his issue. Sky stream to tv, tv arc to atmos soundbar. Sky stream set to pass through as was getting advance sound everywhere on auto. Usually ok if I watch a live channel, however iPlayer, ITV hub and all 4 all have this issue where the sound is ahead not behind. I have to change sky to PCM and it's in sync. IPlayer started mid dec itv hub and all 4 have been like that for months. Other room have a Dolby digital and that's fine. Tried putting stream directly into amp and it is worse I get advance audio everywhere! Got decent cables and have zero issues with tv apps or sky channels, even Dolby digital sports in uhd and in demand are all fine just iPlayer, itv player and all 4. Paramount, Apple TV, discovery, prime and Netflix in sky stream are fine. Don't sue the rest. 

This message was authored by Billy801 This message was authored by: Billy801

Re: Lip Sync issues - Sky Stream

Yesterday 19th football lip sync was very bad telephoned sky today one of many calls I have done  they are working on it so when it's better I don't know 

This message was authored by BobbiElman This message was authored by: BobbiElman

Re: Lip Sync issues - Sky Stream

Except I wasn't watching a news channel 

this morning it happened again on  ITV.  Again , as I'm watching . 

so this issue I believe is much bigger that Sky thinks it is . 

This message was authored by BobbiElman This message was authored by: BobbiElman

Re: Lip Sync issues - Sky Stream

Except we shouldn't have to and fun fact - switching the channel for me doesn't always work .. I have to reboot the system 

This message was authored by JohnWilkinson This message was authored by: JohnWilkinson

Re: Lip Sync issues - Sky Stream

I have been advised by Sky that they are aware of the lip Sync problem and resolved the issue a number of months ago but they still havent uploaded the software as at of today 25/01/2025. They do not know when they will upload thev software to fix it.

 

Sky continuev to sell their televisions with this known fault and also a fault with the Channel 4 App. I am not on social media but i think this should be raised to a wider audience and  Trading standards

This message was authored by BC1956 This message was authored by: BC1956

Re: Lip Sync issues - Sky Stream

This issue has never been resolved, the posts go back to Feb. 2024

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

 


@BC1956 wrote:

This issue has never been resolved, the posts go back to Feb. 2024


@BC1956  (and @JohnWilkinson ) You are correct that there was an major lip sync issue back in February 2024 but that specific issue was in fact resolved although it took a considerable time for them to do so.  The lip sync problem that some people are currently experiencing is another bout of the issue presumably with a different cause.  I appear to be one of the lucky ones in that on the occasions I get lip sync problems a quick flip of channels resolves the issue for me every time but obviously this is not the case for everyone.    Contrary to some of the assertions on this thread Sky are eager to get the matter resolved as soon as they can so fingers crossed it won't take Sky much longer to resolve the issue 🤞

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This message was authored by red_snow This message was authored by: red_snow

Re: Lip Sync issues - Sky Stream

I have no idea what set-up most users are using, and whether the issues are related purely to non-Sky broadband.

 

My setup is:

  • Virgin Media, 500/50 fibre
  • Virgin router is in "modem mode" only
  • I use TP-Link Mesh for WiFi across the house. The "primary" TP-Link mesh device bridges the WiFi/Eth network to the fibre connection through the VM hub
  • In addition, where possible, for Ring Cams and Sky Pucks, I use Develo PLAs, connected to a Netgear unmanaged switch
  • All streaming devices (Ring Cams, Fire Sticks, Amazon Echos, and streaming apps) all work perfectly

After trying absolutely everything I could think of in terms of, I had a play with the TP-Link mesh this morning, and changed a couple of settings:

  • Disabled IPv6 as Virgin does not support anyway
  • Enabled UPnP

I've just done some very quick testing over a period of 20mins, flicking between channels, opening iPlayer/Discovery, returning to the worst offending channels, and so far, the results are promising.

 

One thing I've noticed previously, is that when the Sky banner/watch from start button appears, that often causes a tiny pause which throws out the audio. Now today, visually, it appears that the video/audio stream starts a little faster, and when the Sky banner/watch from start button appears, it does not interupt the stream audio, as it has had enough time to establish/cache.

 

I'll keep testing later when I get time, but may be something worth looking at within your individual setups (pls don't ask me how to do it as I only have knowledge of my own TP-Link managment application)

This message was authored by paulashcroft This message was authored by: paulashcroft

Re: Lip Sync issues - Sky Stream

We have sky broadband and sky pucks.

we always have lip sink issues and if we turn off the puck then back on again lip sink is then fine for a while. We have tried all settings before as advised but no joy

This message was authored by red_snow This message was authored by: red_snow

Re: Lip Sync issues - Sky Stream

Update to my earlier post as below.

 

Been testing a second puck tonight, quickly navigating between channels, opening apps and streaming, and returning back to live channels ...... and touch wood, no sync issues yet!!!

 

<quote>

I have no idea what set-up most users are using, and whether the issues are related purely to non-Sky broadband.

 

My setup is:

  • Virgin Media, 500/50 fibre
  • Virgin router is in "modem mode" only
  • I use TP-Link Mesh for WiFi across the house. The "primary" TP-Link mesh device bridges the WiFi/Eth network to the fibre connection through the VM hub
  • In addition, where possible, for Ring Cams and Sky Pucks, I use Develo PLAs, connected to a Netgear unmanaged switch
  • All streaming devices (Ring Cams, Fire Sticks, Amazon Echos, and streaming apps) all work perfectly

After trying absolutely everything I could think of in terms of, I had a play with the TP-Link mesh this morning, and changed a couple of settings:

  • Disabled IPv6 as Virgin does not support anyway
  • Enabled UPnP

I've just done some very quick testing over a period of 20mins, flicking between channels, opening iPlayer/Discovery, returning to the worst offending channels, and so far, the results are promising.

 

One thing I've noticed previously, is that when the Sky banner/watch from start button appears, that often causes a tiny pause which throws out the audio. Now today, visually, it appears that the video/audio stream starts a little faster, and when the Sky banner/watch from start button appears, it does not interupt the stream audio, as it has had enough time to establish/cache.

 

I'll keep testing later when I get time, but may be something worth looking at within your individual setups (pls don't ask me how to do it as I only have knowledge of my own TP-Link managment application)

 

</quote>

This message was authored by GrahamBurbs This message was authored by: GrahamBurbs

Re: Lip Sync issues - Sky Stream

Had the same problem with Virgin box - for us it was the link to the sound bar. Played with settings and all is fine. It's always the software.

This message was authored by Craigctu This message was authored by: Craigctu

Re: Lip Sync issues - Sky Stream

Were you not in the cooling off period? Why not just cancel?

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