Lip Sync issues - Sky Stream

[Jonty1964]

It's a big enough problem that you expect Sky to be working on it and fixing it and at the same time updating customers. They seem to failing on all counts

[Trickydicky51]

It is clear that there are many customers affected by this issue and Sky have not been forthcoming with a solution after many months of reporting it. Just asking customers for incidents descriptions will not provide the evidence to investigate and resolve this. I have now raised a formal customer complaint about this issue, quoting my theory about the problem as described in comment 790 in this forum, so Sky MUST respond to this within 8 weeks before it is escalated to their disputes resolution service. We'll see what happens!

[TechMaster]

Bit of a long shot, but for those with issue have your tried difference TV picture modes and turned off all motion settings (if on), I read these can cause sync issues. For example I use Filmmaker mode on my TV, turn off all extra processing features like noise reduction, smoothing, Tru Motion etc. Not saying it's the answer but worth checking I guess, nothing to lose.

[Jonty1964]

I have also made a formal complaint.

I did reset my TV picture and sound modes back to factory settings and nothing happened.  It us always worth checking.

[Sean18881]

The voice is way behind the picture 

[MikeMax1]

Turned on the Arsenal match, sound way behind the picture. Not good enough at all.

[Veii]

I still get it with Animal Planet channel 140 after it's been playing for a while (time varies) every time even over ethernet cable. Most of the stuff I can just find on Discovery+ and play from there with less ads though. Come to think of it you can do that with nearly everything on the EPG which I use mainly as a guide as to what's on which services and then launch that app. (Could do that with a TV Guide magazine or app and not need any third party in between!)

I had it the other night on ITV2 when Family Guy was on. It strikes when you least expect it as it's an occasional issue. I've never had it on the Sky Movies channels though which is a good thing I suppose. 

This thread has been going since April last year I think so while it's improving it could be something very wrong with however they are delivering the live FAST channels. 

[Veii]

Sorry, I was wrong, looks like it was February last year. 

[Super+Anthony]

@MikeMax1 Completly agree. This black screen on channel 922 and the latency channel keeps happening the last few days, and is inconvenient in watching events etc

[Zoltron]

Hmmm quite clearly admins and staff don't like users talking about complaints and more serious actions.

Comments being removed......

So much for open and transparent discussion.

[Tweeler]

Yes, I have exactly the same problem, and no amount of rewinding and restarting fixes the problem.

[Super+Anthony]

@Zoltron agreed and I think maybe that we keep bringing up issues and it doesn't look particularly good??

[Zoltron]

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@Super+Anthony wrote:

@Zoltron I think maybe that we keep bringing up issues and it doesn't look particularly good??

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I don't know why open discussion gets hammered.

It's 100% factual, and I think the only way subscribers who are paying top money for a service full of problems is to group together and tell Sky to take this seriously.

Because Sky blaming subscribers broadband is out of order, because we even have Sky Broadband customers with exactly the same problem, if Sky are saying its broadband then they have problems with their own broadband to fix.

[Jason+Golding]

I think ultimately, those that are having the glitches have to accept them or move on to another service. 

[Super+Anthony]

This shouldn't be the case @Jason+Golding, we pay good money and Sky ought to improve the product as its their responsibility, and we as customers deserve better

I am keen to keep being patient but I like others am sure would like to see improvement